Strategic Digital Transformation and Business Analytics for
Optimizing U.S. Traditional Banking Operations
Affiliations
1
MSc(Engg) Student, Information and Communication Technology
Islamic University, Kushtia, Bangladesh, N/A
Abstract
There is growing interest among leading academic institutions in the United States to
explore the concept of digital transformation. Despite a shared focus, there is still no clear
or universally accepted definition. Existing interpretations vary significantly, covering
areas such as smart living, the future of work, automation, and industry convergence. These
interpretations often lack consistency and are difficult to compare. Meanwhile, major
consulting firms, technology companies, and analysts continue to promote their own
models and frameworks. This study focuses on understanding the demand for digital
transformation within the U.S. banking sector by analyzing how four major North
American banks have approached the adoption of digital technologies. Using a
combination of qualitative analysis, supported by quantitative techniques and visual data,
the research examines five years of annual reports from these banks to identify key themes
including drivers, perceived benefits, institutional readiness, and implementation efforts.
From these findings, the study introduces a Digital Transformation Maturity Model that
offers valuable guidance for financial institutions and technology providers seeking to
navigate and assess their progress in digital adoption.
Keywords:
Digital Transformation, Financial Institutions, Technology Adoption, Banking
Sector, Maturity Model, Narrative Analysis