In the last few years, many business organizations have adopted this strategic solutions delivery mechanism based on agile project management methods because of the ample advances that it has given to the software quality and customer satisfaction requirement. This has demanded for the use of Agile in different categories of projects, not limited to software development only but in IT project management as well. Thus, this thesis is devoted to the consideration of the concept of agile IT management and its possible beneficial influence on the enterprise’s flexibility and adaptability. Examining and identifying the necessity and goals of Agile methods regarding the IT service and support processes is the goal of the study to describe the alterations and new elements of Agile practice to typical working environments. Subsequently, it focuses on the challenges related to the introduction of agile IT management and examines possible impediments to success in the process. This paper combines a literature survey with detailed case studies to establish a list of core benefits of improving agile IT management, as well as key recommendations for organizations who would like to increase their capabilities to compete effectively in a difficult environment